Delivery Information
Where do you deliver?
We ship to most countries and regions worldwide.
How quickly do you ship orders?
Most orders ship within 2 business days after payment clears. Large quantity orders may require additional time for quality inspection. You'll receive regular shipment updates.
How do I cancel an order?
Orders can be canceled before shipment. Once a package leaves our sorting center, cancellations are unavailable as it enters the carrier's network.
What shipping methods do you offer?
- Under 3kg: Standard international airmail ( 10-20 business days )
- Over 3kg: Express air freight ( 5-9 business days )
- Premium carriers ( DHL / UPS / FedEx ): Available with applicable surcharges
- Bulk orders: Ocean freight or railway shipping
Contact us for specific service recommendations.
What is your return policy?
We accept returns/exchanges if:
- You contact us within 7 days of delivery
- Items are shipped back within 14 days
Exceptions: Customized/personalized items are final sale unless damaged. Customers cover return shipping and any value loss for non-original condition returns.
Who handles customs fees?
Import duties / taxes are the customer's responsibility. We recommend verifying your country's import regulations before ordering. Mastifflight.com cannot resolve customs-related issues. Contact us with questions.